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Featured Blogs

How A Swiss Golfing Hotel Dazzles Customers with Mobility

For today’s contact centers, it’s vital to study customer service best practices from a variety of verticals to learn and adapt your strategy for success.

Are you ready for the new way people work?

The 21st Century workplace is changing, rapidly—the interplay between technology, location, culture and business is transforming where, when and how we work.

5 Essential Business Phone Headset Etiquette Rules for Work

The flexibility and convenience of wireless headsets for business phones has created the opportunity for new workplace faux pas.

Who Exactly is the Mobile Consumer?

Moving into 2016 and beyond, it is more important than ever to move to a customer engagement strategy designed to respond to the modern consumer.