As a human living in the 21st century, chances are you have your favorite businesses that make customer service a breeze or go above and beyond the call of duty.
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As the “Original Isle of Wight ferry operator,” Red Funnel Ferries operates 30,000 sailings annually between the UK mainland and the Isle of Wight, 365 days a year, 24/7. Customer service is a key part of their business, requiring a fully featured and reliable phone system and contact center. Find out why their old phone system was no longer meeting thier needs and why they ultimately chose Mitel.
Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions, such as SMS, email, web chat, social media, and web self-service.
In a world of mobile and cloud technologies, enterprises can redesign their business processes with tools like embedded communications. For the mobile workforce, seamless real time communications tools bring data and analysis together to enhance both customer and worker experience.
See how the customer, dispatcher, technician and field services expert experiences improve in this step-by-step walkthrough.
Enterprises know that a mobile-first strategy will enable employees to work more efficiently and effectively, and be more responsive.
Hear FieldAware CEO Charlie Jackson describe how the company is using Mitel Embedded Communications to change the way field service companies collaborate to drive productivity for their clients.
See how EuroAirport Basel/Mulhouse/Freiburg solved their unique communication challenges.
TelecomAsia interviews Terry McCabe at Mobile World Congress 2016
It's no secret that mobile technology has revolutionized the way consumers conduct their lives. Mobile technology has become ubiquitous, influencing the business workplace and workforce.