“Within a week of deployment, Mitel Performance Analytics solved a voice quality problem we had struggled with for 6 months. The detailed Mitel voice quality data in Mitel Performance Analytics differentiates it from other management systems and ensures voice quality problems don’t persist.”
- Location: Connecticut, USA
- Industry: Education
- Website: www.region15.org
- Regional school district with 7 schools
- MiVoice Business systems and handsets provided and managed by Mitel partner Total Communications (www.totalcomm.com)
- Persistent voice quality problem (echo, choppy audio) impacting calls at Pomperaug High School.
- Test calls to emulate the problem failed to find its cause over a 6 month period.
- Mitel Performance Analytics fault & performance management - mitel.com/MitelPerformanceAnalytics
- Mitel Premium Software Assurance - mitel.com/services/software-assurance-and-support
- MiVoice Business - mitel.com/mivoice-business
- Voice quality problems are detected quickly and can be resolved before the user experience is impacted.
- Troubleshooting is simplified with detailed voice quality data and secure remote access by Total Communications.
- Quarterly performance reports generated by Mitel Performance Analytics allow Total Communications to demonstrate performance and utilization to Pomperaug over a 3 month period.