Mitel InAttend

InAttend augments your Skype for Business to provide a multi-featured attendant solution.

The InAttend attendant console provides all necessary information for efficient call handling, yet is integrated with the MiCollab. It offers powerful search options, calendar integration, Microsoft Skye for Business presence information, line state/presence/ activity status as well as SMS text messaging and many other collaboration features. The InAttend SIP-based platform opens a way for integration with various communication servers and offers multi- language support.

InAttend gives you:

  • An efficient way of handling high volumes of calls
  • Increased switchboard productivity
  • Up-to-date information on availability and activity status for all employees
  • • User friendly design – user interface defined by attendants’ preferences and adjustable to users’ needs
  • Supports multi communication server environment
  • Integration with MiCollab UCC suite for Presence and IM
  • Calendar information (Microsoft Exchange)
  • Possibility to integrate with the Mitel BluStar CMG suite Calendar information (Microsoft Exchange, Lotus Domino, Novell GroupWise)
  • A future proof scalable solution based on open standards
  • Integration with third party UC solutions, like Microsoft Skype for Business and Cisco Unified Presence Server
  • Line State Federation service
  • Basic recording
  • Support for visually impaired

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