Mitel InAttend

InAttend augments your Skype for Business to provide a multi-featured attendant solution.

The InAttend attendant console provides all necessary information for efficient call handling, yet is fully integrated with the Mitel BluStar CMG suite for a complete UCC experience. It offers powerful search options, calendar integration, Microsoft Lync presence information, line state/presence/ activity status as well as SMS text messaging and many other collaboration features. The InAttend SIP-based platform opens a way for integration with various communication servers and offers multi- language support.

InAttend gives you:

  • An efficient way of handling high volumes of calls
  • Increased switchboard productivity
  • Up-to-date information on availability and activity status for all employees
  • User friendly design – user interface defined by attendants’ preferences and adjustable to users’ needs
  • Supports multi communication server environment
  • Presence information from Microsoft Lync and Mitel BluStar Server
  • Calendar information (Microsoft Exchange)
  • Possibility to integrate with the Mitel BluStar CMG suite Calendar information (Microsoft Exchange, Lotus Domino, Novell GroupWise)
  • A future proof scalable solution based on open standards

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