MiContact Center Outbound equips your outbound teams with the tools for a proactive engagement strategy that builds customer loyalty and boosts your bottom line. Blended contact centers can maximize agent productivity with a single platform for outbound and multi-channel interactions between inbound calls. With preview, progressive, power, and predictive outbound dialing, MiContact Center Outbound is a powerful platform to enhance your service delivery. Best of all, Mitel solutions are fully compliant with automated dialing regulations.
- Automate outbound dialing to double agent talk time with advanced, patented predictive dialing. Scripting, action prompts and CRM pop-ups equip agents with the necessary information for informed and personal customer interactions.
- Actionable insights and reporting ensures the contact center runs at optimal efficiency and uncovers buying patterns to boost sales of additional products, services or upgrades. Facilitate first-contact resolution and ensure business process and regulatory compliance.
- Intelligent lead management with visual data segmentation and advanced call recycling tools to ensure leads are handled appropriately and allow managers to adjust campaigns on the fly without any downtime.
- Inbound and outbound workflows with easy-to-use, visual programming interfaces remove the administration burden from IT and empower managers and supervisors.